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How ek33 Handles Your Personal Information

Your account data, wallet details and activity on ek33 are handled with a clear set of rules — what we collect, why we collect it, and how long we keep it.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to request data removalCookie controls in your accountContact our team directly
ek33 How ek33 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your account — from the login OTP to the payment confirmation you receive after a bKash or Nagad deposit — sits behind encryption and access controls that limit who inside ek33 can view your information. Data handling practices are reviewed regularly, and access logs are kept so that any unusual activity on your account can be traced and investigated quickly.

Cookie Controls

We use session and analytics cookies to keep your account running smoothly. You can review and adjust which cookies are active by visiting the Privacy section inside your account settings at any time.

Account Security

Each login triggers an OTP check to your registered mobile number. If you update your bKash or Nagad wallet details, a secondary verification step is required before the change takes effect on your account.

Data Retention

We keep your account data for as long as your account is active or as required by applicable law in your eligible region. Once that period ends, data is deleted or anonymised from our systems.

Requesting Changes

You can request a copy of your personal data, ask us to correct inaccuracies, or ask for deletion through the Account Settings privacy panel or by contacting our support team via email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern about your account privacy, our support team is available through the channels below. All privacy requests are handled separately from general account queries and are treated with priority.

Live Chat Open the chat icon from your account dashboard to reach our support team directly. Privacy queries are flagged and routed to the correct team without delay.
Email Support Send your data request or privacy concern to our support email. Include your registered account number so we can locate your data without asking twice.
Account Help Centre Log in to your ek33 account and navigate to Account Settings, then Privacy. From there you can review your stored data and submit a deletion or correction request directly.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how ek33 manages your personal data, your payment information and your rights as an account holder. If your question is not here, contact our support team directly through the account dashboard.

We collect your name, email, phone number and the payment method you register — such as bKash, Nagad or Rocket. We also log your device type and IP address for security purposes.

No. Your bKash wallet number, Nagad account reference and Rocket payment details are used only to process your transactions. We do not share or sell that information to outside commercial parties.

Log in, go to Account Settings, and open the Privacy section. You can submit a data access request there, or send the request to our support email with your registered account number included.

Yes. Submit a deletion request through Account Settings or via email support. We will act on it within the timeframe required by applicable law in your eligible region, subject to any legal retention obligations.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and adjust cookie settings in the Privacy section of your account at any time.

Your use of ek33 and how your data is handled depends on your local law and the eligible regions we serve. We recommend reviewing the policy in full and checking whether access is permitted in your area.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.